What else do I need to know?
What are the practice hours?
Tuesdays: 9:30 -17:30
Wednesday: 11:30 - 15:00
Thursday:10:00 -16:00
Friday: 2:30 - 18:30
Saturday: 8:00 - 14:00 (fornightly)
Reception is open:
Monday-Friday 9am-5pm
Saturday 8:00am-2:00pm
Is onsite parking available?
Yes. Parking can be found at the rear of the building.
Do I need to arrive early for my first appointment?
Yes please.
As part of providing thorough holistic care, we request that clients fill out an initial health survey prior to their first appointment.
To do this, you will be provided with a digital form on an Ipad, which allows your details to be automatically uploaded to your client file when you've finished.
The form takes appromixately 10 minutes to complete.
What should I wear?
We recommend loose, flexible and comfortable clothing such as shorts or leggings. Jeans and dresses are best avoided. You will be asked to remove shoes and belts. Please be mindful that we may ask you to undress briefly to your underwear during an initial diagnosis.
Can I claim private health and medicare benefits on site?
Yes. There are two options.
The
HICAPS Go app, for those with participating health funds, is the quickest and easiest method of claiming on site.
Alternatively, bring your private health care card or medicare card with you to claim through our HICAPS terminal. In the case of medicare rebates, a debit card is also required.
Which payment methods are accepted?
We accept EFTPOS payments.
Unfortunately, we do not accept cash payments or cheques. We apologise for any inconvinience.
Our cancellation policy
We kindly request 24 hours notice in the event of a cancellation. This is for the benefit of other clients on our waiting lists. You may notify us by phone or email, or use our contact form.
Cancellations within 24 hours that cannot be filled from our waiting list will incur a 50% consult fee. Missed appointments also incur a 50% consult fee.
Our complaints policy
Arise Osteopathy is comitted to seeking and receiving feedback, and to handling any complaints in a respectful, prompt and efficient manner.
We encourage you to provide feedback via our
contact form. Your thoughts will be duly considered and used to improve our service where appropriate.
If you wish to make a complaint, please read our
complaints handling policy. It will inform you of the ways in which you can make a complaint and give you an understanding of the process we will undertake to ensure that your complaint is resolved to your satisfaction.
Our privacy policy
Osteopathy Australia's privacy brochure outlines the responsibilities of osteopaths in regards to privacy and your rights as a client.
You can access our
privacy policy here
To provide you with a premium service, we use a number of softward programs that may have limited access to some of your information. These include
Cliniko,
Finger Ink,
Physitrack,
HICAPS Go and
Xero. For a full understanding of how your information is collected, used and secured, we encourage you to read their privacy polices.
Our pricing policy
At Arise Osteopathy we value each client and the commitment, time and cost involved in seeking care. In turn, we hope and trust that each of you can respect and value the commitment, time and cost involved in providing you with that care. For every half hour you spend with us at the clinic, there is most likely another half hour spent for you behind the scenes. It might be recording detailed clinical notes, researching the latest and best management protocols, developing rehabilitation programs, writing referrals or creating great online content to continue your health education at home. We are passionate about improving the health of each individual who seeks our care and strive to make our care accessible to all.
Our commitment to community
Arise Osteopathy is committed to being socially responsible and community minded. To that end we have pledged to donate 1% of all sales (that’s sales, not profits) to a given charity or community organisation every three months. 1% may not sound like a lot, and it might not be, but as a small business we want to make a pledge we know we can keep. We would love for you to be involved too. If you know of a local charity or community organisation that needs our support, please contact us. We are keen to support local organisations who promote health be it mental health, physical health or community involvement and wellbeing.
April 2019 - Supported Baby Sensory Southwests fundraising for
The Miracle Babies Foundation
July 2019 -
The Paper Bark Project - A South West project that strives to make wellness and connection a vital part of our community through an emotionally focussed, heart-centred approach to mental health.
October 2019 -
Radiance Southwest - A community network connecting parents to local services to support emotional well-being during early parent hood.
January 2020 -
WIRES Australian wildlife rescue Organisation - donated in conjunction with Margaret River Playgroup following the January Eastcoast Bushfires.
April 2020 -
Mindful Margaret River - The Augusta Margaret River Community Mental Health Alliance (Mindful Margaret River) is an association of Mental Health Professionals, Government Agencies, Community Representatives and the Shire of Augusta-Margaret River working together to promote mental health and wellbeing in the Shire.
July 2020 -
Cure Brain Cancer Foundation - In support of a client's fundraising efforts.
October 2020 -
Share the Dignity - Aim to end Period Poverty here in Australia, by providing sanitary products to women in need.
