Question 1

COVID 19

Accepted Answer

Last update 19/04/2022   Arise Osteopathy is undertaking all required measures to reduce the risk of COVID 19 exposure. These include but are not limited too. 1. Nicola is  vaccinated as mandated by the WA government. 2. Masks are currently still mandated for practitioners and clients in allied health settings.  3. You are welcome to wait outside until your appointment time if desired.  4. Hand sanitiser is available at reception and in our treatment room. 5. All treatment surfaces are sanitised between consults. 6. All linen is clean for each client and then washed at minimum 60 degrees. 7. We are operating a HEPA grade air purifier in the treatment room.    If you have any further questions or concerns please contact us.   A few other points to note.  Rescheduling Appointments If you are required to isolate and need to cancel your appointment, you can do so using the link in your confirmation and reminder emails. If the cancellation is within 24 hours of your appointment, please email me. I encourage you to reschedule online, for a later date immediately. If you haven't, I will place a 'recall' note on your file to follow up with you a week later. Late cancellations due to covid will not be charged cancellation fees.   If I am required to reschedule a days appointments, I will notify everyone as early as possible. I encourage you to rebook online. For those who don't, I will automatically place a 'recall' note on your file to follow up with you on my return to work.   Close Contact Rules  As an osteopath, I am considered an essential worker. As I currently understand it, if I or a member of my family are deemed a close contact and required to isolate, I am able to continue working provided that I remain asymptomatic and take daily RAT tests that are negative. If this situations arises, I will notify all booked in clients. If you choose to reschedule your appointment for a later date, you will not be charged any cancellation fees for doing so.   Cancellation List I expect there will be a lot of chopping and changing of appointments in the next couple of months. As I do not have reception, I would appreciate everyone making the most of the online services for booking and cancelling appointments as much as possible. If an appointment becomes available, I will sms those on the waiting list and prompt you to book online. It will be first come, first serve. If you request to be placed on the cancellation list, please specify your date & time availability.

Question 2

Our cancellation policy

Accepted Answer

We kindly request 24 hours notice in the event of a cancellation. This is for the benefit of other clients on our waiting lists.   You can now cancel your own appointment online using the link in your appointment confirmation and reminder emails. The link is active up to two days prior to your appointment. When rescheduling, please cancel your appointment first and then rebook your prefered time.    Alternatively you may notify us by phone, email, or use our contact form.    Cancellations within 24 hours that cannot be filled from our waiting list will incur a 50% consultation fee. Missed appointments also incur a 50% consultation fee.

Question 3

Our commitment to community

Accepted Answer

Arise Osteopathy is committed to being socially responsible and community minded. To that end we have pledged to donate 1% of all sales (that’s sales, not profits) to a given charity or community organisation every three months. 1% may not sound like a lot, and it might not be, but as a small business we want to make a pledge we know we can keep. We would love for you to be involved too. If you know of a local charity or community organisation that needs our support, please contact us. We are keen to support local organisations who promote health be it mental health, physical health or community involvement and wellbeing.   April 2019 - Supported Baby Sensory Southwests fundraising for The Miracle Babies Foundation July 2019 - The Paper Bark Project - A South West project that strives to make wellness and connection a vital part of our community through an emotionally focussed, heart-centred approach to mental health.   October 2019 - Radiance Southwest - A community network connecting parents to local services to support emotional well-being during early parent hood.    January 2020 - WIRES Australian wildlife rescue Organisation - donated in conjunction with Margaret River Playgroup following the January Eastcoast Bushfires.    April 2020 - Mindful Margaret River - The Augusta Margaret River Community Mental Health Alliance (Mindful Margaret River) is an association of Mental Health Professionals, Government Agencies, Community Representatives and the Shire of Augusta-Margaret River working together to promote mental health and wellbeing in the Shire.    July 2020 - Cure Brain Cancer Foundation - In support of a client's fundraising efforts.   October 2020 - Share the Dignity - Aim to end Period Poverty here in Australia, by providing sanitary products to women in need.

Question 4

Is onsite parking available?

Accepted Answer

Parking is available at the rear of the building. We have reserved two spaces for Juno Wellness clients which you are welcome to use.We recommend allowing ample time to find parking as spaces are now at a premium during yoga class times: Mid week 7:30-11am and 3:45-7pm, Saturday 8-11am.

Question 5

What are the practice hours?

Accepted Answer

Monday & Thursday		8am - 4:30pm Tuesday & Friday			9:30am - 6pm Wednesday & Weekends	Closed

Question 6

Do I need to arrive early for my first appointment?

Accepted Answer

No. You're initial intake form will be emailed to you in your confirmation and reminder emails and should be completed prior to your appointment.

Question 7

What should I wear?

Accepted Answer

We recommend loose, flexible and comfortable clothing such as shorts or leggings. Jeans and dresses are best avoided. You will be asked to remove shoes and belts. Please be mindful that we may ask you to undress briefly to your underwear during an initial diagnosis.

Question 8

Can I claim private health and medicare benefits on site?

Accepted Answer

Yes. Please bring your private health care card or medicare card with you to claim through our HICAPS terminal. In the case of medicare rebates, a debit card and your GP referral is also required.

Question 9

Which payment methods are accepted?

Accepted Answer

We accept EFTPOS payments.   Unfortunately, we do not accept cash payments or cheques. We apologise for any inconvinience.

Question 10

Our pricing policy

Accepted Answer

At Arise Osteopathy we value each client and the commitment, time and cost involved in seeking care. In turn, we hope and trust that each of you can respect and value the commitment, time and cost involved in providing you with that care.   For every half hour you spend with us at the clinic, there is most likely another half hour spent for you behind the scenes. It might be recording detailed clinical notes, researching the latest and best management protocols, developing rehabilitation programs or writing referrals. We are passionate about improving the health of each individual who seeks our care and strive to make our care accessible to all.   As of Dec '21 we have increased our standard and new client fees by $5, our first increase since opening in January 2019. Our 45 minute consult fee has also increased and is now charged at the same rate as our 60 minute consult. This because they are both allocated the same amount of time in our appointment book in order to allow for post-consult clinical notaton and administration.

Question 11

Our privacy policy

Accepted Answer

Osteopathy Australia's privacy brochure outlines the responsibilities of osteopaths in regards to privacy and your rights as a client.   You can access our privacy policy here   To provide you with a premium service, we use a number of softward programs that may have limited access to some of your information. These include Cliniko, Physitrack, and Xero. For a full understanding of how your information is collected, used and secured, we encourage you to read their privacy polices.

Question 12

Our complaints policy

Accepted Answer

Arise Osteopathy is comitted to seeking and receiving feedback, and to handling any complaints in a respectful, prompt and efficient manner.    We encourage you to provide feedback via our contact form. Your thoughts will be duly considered and used to improve our service where appropriate.   If you wish to make a complaint, please read our complaints handling policy. It will inform you of the ways in which you can make a complaint and give you an understanding of the process we will undertake to ensure that your complaint is resolved to your satisfaction.

Osteopathic Services

Find further information about the other services available at Arise Health here